Welcome to the InProd documentation portal. Here you'll find comprehensive guides and documentation to help you start working with InProd, a powerful configuration management and DevOps solution for Genesys Cloud & Genesys Engage contact centers.
InProd is a specialized configuration management and DevOps platform designed specifically for Genesys contact centers. It enables organizations to efficiently manage their Genesys configuration across multiple environments while maintaining consistency and reducing deployment risks.
InProd has powerful change automation features that can be used to achieve custom goals that are orginsation specific. Some examples include
During a service outage, approximately 80% of the mean time to restore is spent identifying what has changed. Configuration auditing addresses this by providing immediate access to change data, significantly reducing downtime. It enables teams to confidently revert to known configurations, minimizing the risk of human error. Bulk reverting is particularly useful for restoring lab environments to a defined state after development work.
Without auditing, organizations lack visibility into who is making changes, often only becoming aware when issues arise. Additionally, auditing ensures that change control processes are properly followed, leading to more reliable and higher-quality deployments.
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InProd is a registered trademark of InProd Solutions Pty Ltd. Genesys Cloud and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc