Genesys Engage (formerly PureEngage) is Genesys' enterprise-grade contact center solution designed for large organizations. It provides comprehensive omnichannel capabilities, advanced routing, and extensive customization options. As an on-premise solution, Genesys Engage gives organizations complete control over their contact center infrastructure while requiring internal resources to manage and maintain the platform.
Running Genesys Engage on-premise means organizations are responsible for:
- Managing configuration across multiple environments
- Coordinating changes between development, test and production
- Maintaining system stability during updates
- Ensuring compliance with change management processes
- Tracking and optimizing license usage
- Supporting multiple technical teams working on different features
InProd addresses key challenges faced by Genesys Engage customers through:
Automated Configuration Management
- Package and deploy configuration changes across environments
- Maintain consistency between development, test and production
- Track all configuration modifications with detailed audit trails
- Roll back problematic changes quickly when needed
Quality Assurance
- Validate changes before deployment
- Test configurations across environments
- Integrate with testing tools like Cyara
- Reduce risk of production issues
DevOps Integration
- Enable CI/CD practices for contact center changes
- Integrate with tools like Ansible and Jenkins
- Automate routine maintenance tasks
- Support parallel development streams
License Optimization
- Monitor actual license usage
- Track usage patterns over time
- Identify optimization opportunities
- Support compliance requirements
By automating configuration management and enabling DevOps practices, InProd helps Genesys Engage customers accelerate their pace of change while improving quality and reducing engineering effort. This allows organizations to focus more resources on strategic initiatives rather than routine maintenance and deployments.