InProd Solutions Pty Ltd ("InProd," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.inprod.io (the "Website"), use our cloud-based DevOps and configuration management service (the "Service"), or otherwise interact with us.
This Privacy Policy applies to:
InProd provides services to business customers. If you are using our Service as an employee, contractor, or authorized user of one of our business customers, this Privacy Policy describes how we handle your personal information. For information about how we process data on behalf of our business customers, please refer to our Data Processing Addendum at www.inprod.io/legal.
By accessing our Website or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website or Service.
We collect personal information that you voluntarily provide to us when you:
Account Registration:
Payment Information:
Support and Communications:
Marketing Communications:
When you access our Website or use our Service, we automatically collect certain information:
Usage Information:
Technical Information:
Cookies and Similar Technologies:
We use third-party analytics and monitoring tools to help us understand how users interact with our Service and to identify and fix errors:
PostHog:
Rollbar:
These tools may collect information about your use of the Service, including pages visited, features used, and technical information about your device and connection.
Social Login:
If you choose to log in using a third-party authentication service (such as Google or Microsoft), we receive basic profile information from that service, which may include your name, email address, and profile picture, in accordance with that service's authorization process.
Business Application Integrations:
When you connect our Service to your Business Applications (such as contact center platforms, CRM systems, or other enterprise software), we collect configuration data necessary to provide the integration functionality.
We do not knowingly collect personal information from:
We use your personal information for the following purposes:
Service Provision:
Analytics and Improvement:
Communications:
Business Operations:
Legal Compliance:
For users in the European Economic Area, United Kingdom, or Switzerland, our legal bases for processing your personal information include:
We share your personal information with third-party service providers who perform services on our behalf. These providers are contractually obligated to use your information only as necessary to provide their services and to protect your information.
Our current service providers include:
| Service Provider | Purpose | Location |
|---|---|---|
| Hetzner Online GmbH | Cloud hosting and infrastructure | Germany, United States |
| Microsoft Azure | Cloud hosting and infrastructure | Australia |
| SparkPost (MessageBird) | Email delivery | United States |
| Stripe | Payment processing | United States |
| Atlassian (Jira Service Desk) | Customer support platform | Multiple regions |
| PostHog | Product analytics and error tracking | United States |
| Rollbar | Error monitoring | United States |
| Logz.io | Log management | Multiple regions |
A complete and current list of our sub-processors is available at www.inprod.io/legal.
If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or use of your personal information.
We may disclose your personal information if required to do so by law or in response to:
We may share your personal information for other purposes with your explicit consent.
We do not:
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Technical Safeguards:
Organizational Safeguards:
Your personal information is stored in secure data centers located in:
The specific storage location depends on the data center region you select when creating your account. Your data and backups remain within your selected region.
While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for:
In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities as required by law, typically within 72 hours of becoming aware of the breach.
We retain your personal information for as long as your account remains active and as necessary to provide you with the Service.
If you do not log in to your account for six (6) months, your account will be considered inactive. We will:
When you request account deletion or we delete an inactive account:
If you unsubscribe from marketing communications:
We may retain certain information for longer periods when:
In such cases, we will retain only the minimum necessary information and will delete it when the retention purpose no longer applies.
You have the right to:
To request access to your data, contact us at legal@inprod.io or export your data directly through the Service interface.
You have the right to:
You can update most account information directly through your account settings, or contact us at support@inprod.io for assistance.
You have the right to request deletion of your personal information. You may:
Note: We may retain certain information as described in Section 6 (Data Retention) for legal compliance or legitimate business purposes.
You have the right to:
To exercise these rights, contact us at legal@inprod.io.
You can opt out of marketing communications at any time by:
Note: Even if you opt out of marketing communications, we will still send you transactional emails related to your account and use of the Service.
You can control cookies through your browser settings. See Section 8 (Cookies and Tracking Technologies) for more information.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: You may request information about the categories and specific pieces of personal information we have collected, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell personal information and have not sold personal information in the preceding 12 months.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.
Authorized Agent: You may designate an authorized agent to make requests on your behalf.
To exercise your CCPA/CPRA rights, contact us at legal@inprod.io. We will verify your identity before processing your request.
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):
Right of Access: Right to obtain confirmation of whether we process your data and access to your personal information.
Right to Rectification: Right to have inaccurate personal information corrected.
Right to Erasure: Right to have your personal information deleted in certain circumstances.
Right to Restriction: Right to restrict processing of your personal information.
Right to Data Portability: Right to receive your personal information in a structured, commonly used format.
Right to Object: Right to object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Right to withdraw consent where processing is based on consent.
Right to Lodge a Complaint: Right to lodge a complaint with your local supervisory authority.
To exercise your GDPR rights, contact our Data Protection Officer at legal@inprod.io.
If you are located in Australia, you have rights under the Australian Privacy Act 1988:
Right to Access: Right to request access to your personal information.
Right to Correction: Right to request correction of inaccurate or incomplete personal information.
Right to Complain: Right to complain to the Office of the Australian Information Commissioner (OAIC).
To exercise your rights under Australian law, contact us at legal@inprod.io.
Cookies are small text files placed on your device when you visit a website. We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content.
Essential Cookies:
Analytics Cookies:
Session Recording:
Our service providers may set cookies when you use our Service:
These third parties have their own privacy policies governing their use of information.
Session Cookies: Temporary cookies that are deleted when you close your browser.
Persistent Cookies: Remain on your device until they expire or you delete them. Our persistent cookies typically expire after:
You can control and manage cookies through your browser settings:
Browser Controls:
Opt-Out of Analytics:
Do Not Track:
InProd is based in Australia, but we operate globally and may transfer your personal information to countries other than your own. When you select your data center region (Australia, Germany, or United States), your data is stored and processed in that region.
We may transfer your personal information to our service providers located in different countries, including:
When we transfer personal information from the European Economic Area, United Kingdom, Switzerland, or Australia to other countries, we implement appropriate safeguards:
Standard Contractual Clauses: We use European Commission-approved Standard Contractual Clauses for transfers to countries without adequacy decisions.
Adequate Level of Protection: We ensure that transferred data receives an adequate level of protection through:
Australian Privacy Act Compliance: For transfers from Australia, we comply with Australian Privacy Principle 8.1, ensuring overseas recipients are bound to protect the information in a manner consistent with the Australian Privacy Principles.
When you select a data center region during account setup:
Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.
If you are a parent or guardian and believe that your child under 16 has provided us with personal information, please contact us at legal@inprod.io. We will take steps to delete such information from our systems.
If we learn that we have collected personal information from a child under 16, we will delete that information as quickly as possible. If you believe we might have information from or about a child under 16, please contact us.
Our Website and Service may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services.
We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you access through our Website or Service.
When you integrate our Service with your Business Applications (such as CRM systems, contact center platforms, or other enterprise software), those applications are governed by their own privacy policies. We are not responsible for the privacy practices of such third-party applications.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Material changes include:
Your continued use of our Website or Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Privacy Policy, you should discontinue use of our Service and contact us to close your account.
We encourage you to periodically review this Privacy Policy to stay informed about how we protect your personal information.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
InProd Solutions Pty Ltd
Suite 906, 585 Little Collins Street
Melbourne, Victoria 3000, Australia
Email: legal@inprod.io
Data Protection Officer: legal@inprod.io
General Inquiries: hello@inprod.io
Support: support@inprod.io
Website: www.inprod.io
We will respond to your privacy-related inquiries and requests within:
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the right to lodge a complaint with your local data protection supervisory authority.
EU Supervisory Authorities: A list is available at https://edpb.europa.eu/about-edpb/board/members_en
If you are located in Australia, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001, Australia
Phone: 1300 363 992
Website: www.oaic.gov.au
If you are a California resident, you may contact the California Attorney General with privacy-related concerns.
Our Service is designed for business use. If you are using our Service as an employee or on behalf of a business customer:
We do not use your personal information for automated decision-making that produces legal effects or similarly significantly affects you.
We do not intentionally collect sensitive personal information (such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, or data concerning sex life or sexual orientation). If you provide such information, you consent to our processing of it in accordance with this Privacy Policy.
We do not sell your personal information and have not sold personal information within the preceding 12 months.
For purposes of this Privacy Policy:
"Personal Information" means information that identifies, relates to, describes, or can be reasonably linked, directly or indirectly, to an identified or identifiable individual.
"Processing" means any operation performed on personal information, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, transmission, dissemination, restriction, erasure, or destruction.
"Service" means InProd's cloud-based DevOps and configuration management platform, accessible via web browser or API.
"Website" means www.inprod.io and all associated subdomains.
"You" or "Your" refers to the individual accessing our Website or using our Service.
This Privacy Policy is effective as of the date stated at the top of this document.
Last Updated: 09/10/2025
InProd Solutions Pty Ltd
Suite 906, 585 Little Collins Street
Melbourne, Victoria 3000, Australia
Email: hello@inprod.io
Support: support@inprod.io
Legal: legal@inprod.io
Website: www.inprod.io
For previous versions of this Privacy Policy, please contact legal@inprod.io.
This document is subject to change. InProd will provide notice of material changes in accordance with our Cloud Services Agreement.